Shipping policy
Shipping Policy
Last updated: April 19, 2026
1. Processing Time
Orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays are processed the next business day. You will receive a confirmation email with tracking information once your order has been dispatched.
2. Domestic Shipping (Norway)
We ship to all addresses within Norway. Estimated delivery times and rates:
- Standard shipping — 2–5 business days | [X] NOK
- Express shipping — 1–2 business days | [X] NOK
- Free shipping on orders over [X] NOK
3. International Shipping
We currently ship to selected countries. International delivery times are typically 5–14 business days depending on destination and customs processing. Any customs duties, taxes, or import fees are the responsibility of the customer.
4. Shipping Carriers
We ship with [Posten/PostNord/Bring/DHL] — update with your actual carrier(s).
5. Order Tracking
Once your order is dispatched, you will receive a tracking number by email. You can use this to follow your shipment on the carrier's website.
6. Delays
We are not responsible for delays caused by customs, weather, or other circumstances beyond our control. If your order is significantly delayed, please contact us and we will do our best to assist.
7. Lost or Damaged Shipments
If your order arrives damaged or does not arrive at all, please contact us within 14 days of the expected delivery date at [your email]. We will investigate and offer a replacement or refund where appropriate.
8. Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. Additional shipping charges may apply for re-delivery.
9. Contact
For shipping enquiries, contact us at: Indexis adriancrolla33@gmail.com or message +47 907 99 255